Frequently Asked Questions

1. Do the Gift Boxes include delivery?

Gift Boxes do not include delivery on the Laurel Tree Hampers & Gifts Website. 

 

2. Can I order a number of Gift Boxes to go to the same address?

Yes, and the delivery is calculated on the size and weight. 

 

3. If an Item is damaged during transit what will occur?

You must contact Laurel Tree Hampers & Gifts ASAP on 0417 041 825 and a replacement will be despatched that day. 

 

4. Does Laurel Tree Hampers & Gifts deliver overseas?

At present, we do not deliver overseas as yet, only Australia Wide. We are currently working on delivering overseas soon. We do deliver within Australia when customers order from overseas.

 

5. What will happen to the gifts if the recipient is not home when the gift arrives?

If the recipient is not home the designated courier company will take the gift back to base, leave a card at the front door and deliver the gift again the following day based on arrangements made with the recipient. If Laurel Tree Hampers & Gifts incur an extra cost this will be forwarded to the person who made the order. 

 

6. Do all the prices include GST?

All Laurel Tree Hampers & Gifts include GST.

 

7. If I like one product in an already packaged pack how do I order it?

Easy! Simply call 0417 041 825 and payment can be made with a credit card.

 

8. Can I do a customised order or large corporate order?

Customised orders are possible, even corporate orders in large amounts are possible. A turn around time of 3-5 days is required. To enquire about customised orders email laureltreehampersngifts@outlook.com or call 0417 041 825.

 

9. Can I order for a specific date?

Yes, orders can be made in advance for a specific date. 

 

10. Do you allow pick up of your hampers?

Yes we allow pick up from our Illawarra location from Suite 6A, 102 - 108 Princes Highway, Unanderra, however this function is for appointments only between 10am –2pm ( MON-FRI ). 

 

11. Do you deliver anywhere in Australia?

Yes, Laurel Tree Hampers & Gifts can be delivered right across Australia. 

 

12. Do you deliver anywhere in the Illawarra & Shoalhaven ?

Yes, Laurel Tree Hampers & Gifts can be delivered from as far North as Helensburgh all the way down to the border.

 

13. Do you deliver to anywhere else in NSW ? 

Yes, Laurel Tree Hampers & Gifts can be delivered to as far south as Bega, Batemans Bay to Albury/Wodonga and all the way to Broken Hill, Forbes, Moree, Armidale and other country towns.

 

14. How do I place an order ? 

Orders can be made via our user friendly and secure website via credit card using full shopping cart facilities or by phone 0417 041 825